Introduction Welcome to Palmeras Beach Apartments LLC. These Terms and Conditions govern the booking and stay at our vacation apartments. By making a reservation, you agree to comply with all the terms set forth in this document.
Cancellation Policies
- Cancellations more than 30 days before arrival: Full refund, less a $40 administrative fee.
- Cancellations between 15 and 30 days before arrival: 50% of the deposit will be retained, or you may be issued a credit for a future stay.
- Cancellations less than 15 days before arrival: No refund or credit will be issued.
- Cancellations due to force majeure: Refunds or date changes will be considered on a case-by-case basis, upon presentation of appropriate evidence.
- No show: If the guest does not arrive on the scheduled date and has not informed us of a delay, it will be considered a cancellation, and no refund will be issued.
Reservation Modifications
- Modifications to the reservation, such as changes in the stay dates, are subject to availability and may incur additional fees.
- Modifications made less than 14 days before arrival may be treated as a partial cancellation, and the corresponding cancellation policies will apply.
Stay and Property Rules
- Check-in: Check-in is available from 3:00 PM. Early check-in is available for $75.00 and is subject to availability.
- Check-out: Check-out must be completed by 11:00 AM. Late check-out is subject to additional charges and depends on availability.
- Maximum Occupancy: Each apartment has a maximum occupancy that must be adhered to. No more guests than those listed in the original reservation are allowed.
- Conduct and Responsibility: Guests must respect the property and other tenants. Any damage caused by negligence or misuse will be the responsibility of the guest, who must cover the repair costs.
Included Services
- All apartments are equipped with air conditioning, free Wi-Fi, fully equipped kitchens, private terraces, one parking spot per apartment on the premises, hot water, and a TV with Netflix.
- Towels and bed linens are provided. Cleaning service during the stay is available upon request, depending on the length of the stay.
Pet Policies
- Pets are not allowed in the apartments. Exceptions will only be made for certified service animals with the necessary documentation.
Liability
- Palmeras Beach Apartments LLC is not responsible for the loss, theft, or damage of personal belongings during the stay.
- Guests are responsible for securing all doors, windows, and turning off the AC when leaving the apartment.
Prohibitions
- Smoking inside the apartments is strictly prohibited. Violation of this rule will result in an additional cleaning charge of $250.
- Parties and events are not allowed on the premises. Noise or music must be turned off by 11 PM.
Refund Policy
- Refunds will only be issued in accordance with the cancellation and modification policies described. No refunds will be issued for early departures or cancellations made outside the established timelines.
Force Majeure
- Palmeras Beach Apartments LLC will not be liable for any failure to fulfill these terms due to events beyond our control, including but not limited to natural disasters, acts of war, pandemics, or governmental restrictions.
General Provisions
- Jurisdiction and Applicable Law: These terms and conditions will be governed and interpreted in accordance with the laws of the Commonwealth of Puerto Rico. Any dispute will be resolved in the courts of the jurisdiction of San Juan, Puerto Rico.
- Modifications: Palmeras Beach Apartments LLC reserves the right to modify these terms and conditions at any time. Modifications will be effective upon publication on our website.
Acceptance By proceeding with the reservation, you declare that you have read and accepted these Terms and Conditions in their entirety.